Mobile apps are an invaluable operational tool that are expected to only continue to grow in popularity. Whereas more general computer software and online webpage access was once the norm, the general public are turning away from such modes and towards the world of mobile apps.
In the last five years, total industry profit from mobile apps has more than doubled- a trend that is not expected to stop any time soon.
As a result, there’s never been a better time to invest in mobile app functionality for your business before it’s too late. Not only will this supply your customers with an easy, ergonomic service experience, but it might even open up new and previously unforeseen channels of revenue.
However, with such new steps, there are a few things to keep in mind to ensure efficient functionality in your new application.
Integration
Integration is an important aspect to consider when introducing any new technology to the workplace. Integration is the vital step which allows the smooth and functional transition between technologies.
It is worth considering employing the use of an integrations specialist to ensure that the process is carried out to a satisfactory standard which doesn’t hinder your business’ success.
Easier Traffic Flow
When designing the layout of any software, it’s imperative to consider the customer’s needs in tandem. An effective user interface and user experience can make or break any company’s app in a matter of seconds- first impressions are important.
The overall feel of the app is something that should be considered first and foremost, as first impressions can be hard to overcome should they lean towards the negative.
High-quality graphic design work can help craft such an experience for your customers, as a thoughtful layout can spell the difference between visual confusion and a functionally clear pathway. Any feature which allows your customers to access the goods they seek with greater efficiency is worthwhile.
The Dreaded Sign-In Step
While it might be tempting to necessitate a personalised customer account in order to better track orders and personal data sets, this will ultimately only serve to add unneeded baggage to your app experience- not to mention, potentially alienate customers.
Where possible, avoiding this step will not only allow your customers to trust you with greater ease (if they sense your app is asking for what they deem unnecessary information, it might raise some accidental alarm bells) but it will help to streamline the entire experience.
Points Systems
Points systems will keep your customers coming back for more. Creating an in-house currency collectable with each purchase will incentivize further spending on the premises and create a more tangible link between brand and individual.
The repeated business of such schemes only serve to further increase revenue, despite the discount which may be accrued.
The purpose of your app is to encourage customers to spend their money on your business. By implementing this additional venue of communication and transaction, you can foster a healthier brand-individual relationship which is more likely to stand the test of time.
